FAQ

Where do you ship to?

We ship to most locations in India, you can enter your pin code on checkout to see if we deliver to you.
What is the status of my order?

Click here to check on your order status
Can I cancel / change my order?

We accept cancellations within 2 hours of you placing the order. Once the 2-hour window passes the order goes into production and cannot be cancelled or altered. You can cancel your order by emailing us at support@zirconcreations.com.
Is all the art on the website prints or paintings?

At present we only sell wall art prints, these are high quality print of the art created by our designers & artists.
What does the Rolled art option mean?

The Rolled/No frame option is when the art will come rolled in our tubes allowing you to frame them locally. They will NOT be ready to hang. Please Note – The art when rolled will come with 0.25 inches extra space all around allowing you to frame (You will be unable to gallery wrap rolled canvas prints, please reach out to us before placing an order if you would like your canvas prints to come with extra 2 inches for gallery wrap)
Do you gift wrap?

While we do not offer gift wrapping services at present, a lot of care does go into packing your order. If you are looking at gifting our prints, we'd be happy to add a personalized note to your order.
Where are all your products manufactured?

All our Products are designed and manufactured with ♥ in India
Where do you ship?

We currently ship to most locations in India.
How long will it take to ship my order?

PROCESSING TIME - Unframed / Rolled Art Ships Within 2 - 3 Days Gallery Wrap & Framed Art Ships Within 3 - 4 Days SHIPPING TIME - Shipping Times can be anywhere between 3 - 6 Days after processing your order. (Please Note that Sometimes delays in shipping will occur due to circumstances beyond our control, but we will always keep you updated and will do everything in our power to get you your art on time)
How do I track my order?

Click here
How do you pack the art?

We take extreme measures to ensure that your order is packed safely and securely and that it will reach you in mint condition. Rolled Art: Our Unframed / Rolled art is first rolled between two sheets of protective art tissue paper and then covered in butter paper. Finally the art is rolled into our branded mailer tubes. Framed Art: Our framed art is first wrapped in in a protective film and then covered in multiple layers of bubble wrap. Finally the art is placed in a flat corrugated box filled with protective filling to avoid movement during shipment.
What payment methods do you accept?

Currently you can securely checkout of out website using Debit/Credit Card, Net-banking, UPI & Wallets.
My Payment is not going through?

Not to worry, sometimes due to the bank servers being down there might be some issues in payment. Contact us at support@zirconcreations.com and we will do our best to resolve the issue ASAP.
How do I unpack the art?

ROLLED PRINTS: Once you receive your prints in our tubes, carefully remove them and without touching the printed area (try using the corners & the back of the print) place them on a flat surface and let them naturally smooth out and fix the small creases that may have been caused during shipping. Pro Tip – It would be best to directly take the tube to your local frame shop and have them handle the prints. FRAMED PRINTS: We ensure your prints will be packed with utmost protection to ensure no damage arises during transport. Once you receive the framed prints, carefully remove the packing material and follow the care instructions card provided in the box.
Tips on how to increase the longevity of my art?

DO NOT TOUCH THE PRINTED AREA Where ever possible, do not touch any area on the page that has been printed on, and if possible, handle with gloves to avoid smudging and creases. TAKE INTO ACCOUNT THE ENVIRONMENT WHERE YOUR PRINT LIVES The environment around where your print lives play a huge factor on the protection of your Wall prints. LIGHT - Make sure to keep your art away from direct sunlight (especially south facing light) , avoiding this might lead to yellowing of your print (This does not apply for laminated / framed prints) HUMIDITY - Maintain a relative humidity between 35 and 55%; if humidity is too high the print can be damaged by mould or insects, but if it’s too low the paper can become brittle. TEMPERATURE - Keep prints in a cool environment. Don't hang prints near areas that get too hot or cold, like radiators, or air-conditioners. Warm or moist conditions accelerate deterioration and encourage mold growth and insect activity. POLLUTION - Keep away from dust, dirt and other pollutants for the best protection. Light dust can be brushed away with a clean dry cloth. If you have any questions at all, we would be more than happy to answer them for you. Reach out to us at hello@zirconcreations.com
How do I streamline the process?

It would be extremely helpful to us if you could mention all the changes you'd like in one go as that would help you zero down on your design at a much quicker pace as we would make all the changes at once to your map.